Frequently Asked Questions

Which courier do you use?

All orders are shipped via Australia Post.

Shipping fees start from A$10, with FREE shipping available on orders over A$200.

When will my order arrive?

Once your order has been dispatched, delivery typically takes 3 to 5 business days.

Customers located in Western Australia should allow an additional 1 to 2 business days for delivery.

Please note that once your parcel has been handed over to Australia Post, delivery timeframes are managed by the courier and are outside of our control.

How can I track my order?

A shipping confirmation email containing your tracking number will be sent once your order has been dispatched.

You may use this tracking number to monitor the progress of your delivery at any time.

What if my order is delayed?

While most orders arrive within the expected delivery timeframe, occasional delays may occur.

If your parcel has not arrived within the estimated delivery window, please contact our support team and we will be happy to assist you.

What payment methods do you accept?

We currently accept the following payment methods: Bank Deposit & PayID

At this time, we do not accept credit cards or other online payment platforms.

Can I modify or cancel my order?

Orders may be cancelled prior to payment being processed.

If you require any changes to your order, please contact us via email as soon as possible. We will do our best to accommodate your request before the order is dispatched.

Once an order has been dispatched, we are unable to make modifications or cancellations.

Do you accept returns or exchanges?

Due to the nature of our products, as well as health and regulatory requirements, we are unable to offer returns, refunds, or exchanges.

All orders are carefully inspected and securely packaged prior to shipment to ensure they arrive in excellent condition.

If you believe there is an issue with your delivery, please contact our support team promptly so we can review and assist where possible.